Terms & Conditions

Definitions

“New Caledonia Voyages” is a trading name of Lux Voyages Pty Ltd (ABN 27 126 663 205).

“Us”, “We” and “Our” mean Lux Voyages Pty Ltd, trading as New Caledonia Voyages.

“You” and “Your” mean the client.

These are the Terms and Conditions of Lux Voyages Pty Ltd, trading as New Caledonia Voyages. These Terms and Conditions explain the basis on which bookings are made with us and should be read carefully.

By making any payment towards your booking, including payment of a deposit or full payment, you acknowledge that you have read, understood and accepted these Terms and Conditions. These Terms and Conditions apply to bookings and purchases made with Lux Voyages Pty Ltd, trading as New Caledonia Voyages.

You must be 18 years of age or older to make a booking. Please do not proceed with a booking or payment unless you agree to these Terms and Conditions.

Contents – Please refer below to the contents included in our Terms and Conditions

Bookings
Responsibility
Rates & Prices
Deposits & Final Payments
Payment Options
Cancellation and Refunds
Taxes
Reservations
Special Requirements
Flight Schedule Changes
Changes to Confirmed Services
Travel Insurance
Travel Documentation
Airlines
Website and Brochure
Baggage
Privacy Laws

1. Bookings

A booking request is accepted when we issue a written booking confirmation and you have paid the required deposit or other payment advised by your travel consultant. It is at this point that a contract between us and you comes into existence, subject to these Booking Conditions.

2. Responsibility

- SERVICES SUPPLIED BY INDEPENDENT SUPPLIERS

Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us) and common carriers.

We act as an intermediary only and you will be subject to the terms and conditions of the Independent Supplier. Any disputes between you and the Independent Supplier are to be resolved between you and them.

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier.

- SERVICES WE DIRECTLY SUPPLY

To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.

We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent or an intermediary for an Independent Supplier) if they were carrying out the work we had asked them to do.

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.

While we endeavour to meet scheduled arrival and departure times, we cannot guarantee this. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays.

- GENERAL LIABILITY LIMITATION

You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.

Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). These Booking Conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, we disclaim all warranties.

To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having the travel arrangements resupplied

3. Rates & Prices

All prices and quotations are subject to availability at the time of booking and may change or be withdrawn without notice.

Unless specifically advised otherwise by your travel consultant, no flights, accommodation, transfers, tours or other travel services are being held or reserved at the quotation stage.

Prices are not guaranteed until the relevant services have been confirmed by the applicable suppliers and any required deposit or payment has been received.

All prices are quoted in Australian Dollars (AUD) unless otherwise stated.

4. Deposits & Final Payments

A deposit is required to confirm your booking. The deposit amount and payment due date will be advised by your New Caledonia Voyages travel consultant at the time of quotation or booking.

Final payment is generally due 60 days prior to departure for land arrangements and 90 days prior to departure for cruise bookings, unless otherwise advised by your travel consultant.

Certain airlines, cruise companies, hotels and other travel suppliers may require earlier payment, larger deposits or full payment at the time of booking. Where different payment conditions apply, these will be advised to you.

Failure to make payment by the advised due date may result in the cancellation of your booking and the application of any applicable cancellation fees.

5. Payment Options

Payment by Credit Card: We accept Visa, Mastercard and American Express. No credit card fees or surcharges apply to cards issued in Australia. Fees may apply to cards issued outside Australia.

Payment by Bank Transfer:

Payment may be made by Electronic Funds Transfer (EFT) to our nominated Australian bank account. Your booking can only be confirmed once cleared funds have been received. Please allow sufficient time for your payment to reach our account before the applicable payment due date.

6. Cancellation and Refunds

6.1 Land Packages

New Caledonia Voyages “Book with Confidence!” Policy

Flexible Date Change: With our “Book with Confidence!” policy, clients have the flexibility of one complimentary date change when requested more than 60 days prior to departure, subject to availability, supplier conditions and any difference in the cost of the new travel arrangements.

Land Cancellation and Change Policy:

More than 60 Days Before Departure: For changes or cancellations made more than 60 days prior to departure, clients are eligible to receive a 100% travel credit towards a future booking. The credit is subject to availability, supplier conditions and any additional costs associated with the new travel arrangements. Alternatively, clients may cancel their booking and receive a refund, less an AUD 300 per person cancellation fee, together with any applicable supplier fees or non-refundable costs.
60 to 31 Days Before Departure: Cancellations or changes made during this period will incur a fee of 25% of the total package cost. The remaining amount may be refunded or applied towards new travel dates, subject to availability, supplier conditions and any additional costs.
30 Days or Less Before Departure: Cancellations or changes made during this period will incur a fee equivalent to 100% of the total package cost.

All cancellations must be made in writing to New Caledonia Voyages. A cancellation will take effect from the date we receive written notification.

Certain travel arrangements may require full payment at the time of booking or may be subject to different or more restrictive cancellation and amendment conditions imposed by the relevant supplier. Where applicable, these conditions will be advised at the time of quotation or booking and will apply in addition to these Terms and Conditions.

No refund will be available for accommodation, tours, meals, transfers or other services that are not utilised after travel has commenced.

6.2 Flights

Airline tickets are subject to the fare rules, cancellation policies and conditions of the applicable airline and fare purchased. New Caledonia Voyages follows the applicable airline's policy in relation to flight cancellations, changes and refunds.

Most airfares booked by New Caledonia Voyages are non-refundable, and some fares may also be non-changeable.

Where changes are permitted, airline change fees, fare differences and any other applicable costs may apply and will be payable by the client. Where an airfare is non-refundable under the applicable airline's policy, no refund will be available following cancellation.

If you require a refundable airfare, please advise your New Caledonia Voyages consultant before booking. Refundable fares may be available on certain routes and fare types, subject to availability and airline conditions, and are generally offered at a higher cost.

6.3 Non-Payment

If payment is not received by the applicable due date, we reserve the right to cancel your booking. Any cancellation fees, supplier charges or non-refundable amounts applicable to the booking will remain payable.

6.4 Amendment Fees

One complimentary date change is available when requested more than 60 days prior to departure, subject to availability, supplier conditions and any difference in price. Changes requested 60 days or less prior to departure are subject to the applicable cancellation and change fees set out in Section 6.1.

Any supplier amendment fees, fare differences, seasonal supplements or additional costs resulting from the change remain payable by the client.

Any subsequent changes may be subject to an AUD 100 per person amendment fee, in addition to any fees or additional costs imposed by airlines, hotels or other travel service providers.

Some travel arrangements may be non-changeable or subject to specific supplier conditions. These conditions will be advised where applicable.

6.5 Other Service Fees

Where additional services are requested or charges are incurred, New Caledonia Voyages may apply applicable fees charged by airlines, resorts or other service providers, as well as fees for additional services provided by us. These may include late booking fees, urgent documentation delivery fees, amendment fees and other associated costs.

7. Taxes

Australian taxes are subject to change until the date your tickets are issued and are recorded on your ticket as being paid in accordance with the Terms and Conditions.

8. Reservations

Reservations are subject to availability and confirmation by the relevant travel service providers. A booking will only be considered confirmed once we have received the required deposit or payment and confirmation has been received from the applicable service providers.

If a service provider is unable to confirm the requested arrangements, we may offer alternative arrangements. Any difference in price will be advised before the alternative arrangements are confirmed.

9. Special requirements

Any requirements in terms of meals and seating arrangements must be booked when confirming your travel arrangements and cannot be guaranteed as they are subject to availability.

10. Flight schedule changes

As the traveller, it is your responsibility to ensure that your flight is departing at the time specified and that this has not changed. Any airline has the right to reschedule or cancel flights at any time for any reason.

New Caledonia Voyages are unable to accept any responsibility should this happen and for any additional costs that you may incur as a result of this.

11. Changes to Confirmed Services

Please carefully review your itinerary, invoice and other travel documentation to ensure you understand the services included in your booking.

If you request the cancellation or removal of an individual service from a confirmed booking, any refund will be subject to the cancellation conditions of New Caledonia Voyages and the applicable travel service provider. Some confirmed services may be non-refundable.

12. Travel Insurance

We strongly recommend that all travellers obtain comprehensive travel insurance as soon as possible after booking. Travel insurance should provide appropriate cover for cancellation, medical expenses, travel disruption, delays, lost or damaged baggage and other unforeseen circumstances.

13. Travel Documentation

Please ensure that you keep your Travel Documents in a safe place. It is your responsibility to keep these documents safe and ready for your travel. These documents could be your airline tickets, hotel vouchers, tour vouchers etc. These documents are subject to specific conditions and/or restrictions and are non transferable, non changeable and subject to cancellation and amendment fees as applicable.

If you lose any of your documentation, you agree that this is your responsibility and we will not be held responsible for this. You will be responsible for settling any charges associated with re issuing any documentation. Please also ensure that the correct information is given at the time of booking as any errors with names, dates etc may result in your documents being cancelled or unusable. Should you be aware of any errors, please advise us immediately.

IMPORTANT: Please provide a clear copy of the photo page of each traveller's passport when requested by your travel consultant to ensure that all travel arrangements are booked using the correct passenger details.

13.1 Passports and Visas

Passport and visa requirements vary depending on your destination, nationality and individual circumstances. It is the traveller's responsibility to ensure that they hold a valid passport and obtain any required visas, permits or other entry documentation before travel. Some destinations require passports to have a minimum period of validity beyond the intended travel dates.

New Caledonia Voyages may require passenger information including the full name as shown on the passport, gender, date of birth, passport number, place of issue, passport expiry date and contact details. Please provide all requested information accurately and within the timeframe advised by your travel consultant.

It is the passenger's responsibility to ensure that all names and personal details provided to New Caledonia Voyages are correct and match the traveller's passport exactly.

Any correction or change requested after a booking has been made may be subject to airline or supplier amendment fees, fare differences and any applicable New Caledonia Voyages amendment fee. In some cases, airlines may not permit name changes and the original ticket or booking may need to be cancelled and rebooked at the applicable fare. Any resulting fees or additional costs will be payable by the client.

13.2 Vaccinations

Health and vaccination requirements vary by destination and individual circumstances. It is the traveller's responsibility to check any applicable health and vaccination requirements before travel. We recommend consulting your doctor or other qualified healthcare professional for appropriate advice.

14. Airlines

Airline tickets and reservations are subject to the applicable airline's conditions of carriage and fare rules. It is the traveller's responsibility to ensure that all passenger details provided to us, including names, dates of birth and passport information, are accurate.

Airline schedules, aircraft types, seating and other operational arrangements may change without notice. Any changes, cancellations or refunds are subject to the applicable airline's conditions and fare rules.

14.1 Frequent Flyer

If you are part of the Frequent Flyer program, please advise your consultant with your membership details to be included in the booking. Please ensure that you have read your specific terms of membership. Any points not added onto your membership card must be taken up with the supplier.

15. Website and Brochure

Information, descriptions and images displayed on our website, brochures or other promotional materials are provided for general information purposes. Hotel, resort and room images are representative only and may not reflect the exact accommodation, room, facilities or services available at the time of your stay.

Information and images supplied by third-party travel service providers are subject to change, and we cannot guarantee that all descriptions, photographs or other information will remain current at all times.

16. Baggage

Please check baggage allowances applied by airlines, cruise companies and coach operators prior to travel. Baggage allowances vary depending on the airline and destination and it is your responsibility to ensure you know the correct allowance for your trip.

17. Privacy Laws

We are committed to protecting the privacy and confidentiality of our customer’s personal information. To read our Privacy Policy in more detail, please click here.

I confirm that I have read, understood and acknowledge that I am 18 years of age or older and that I understand and agree with the terms and conditions above.